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GregRobert Store Policies

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HOLIDAY SHIPPING SCHEDULE

West Coast: (WA, OR & CA)

Order must by received 7PM EST on 12/16/12

Western US excluding West Coast(west of NM, CO, NE, SD & ND) and New England (including and north of MA)

Order must be received by 7 PM EST on 12/17/12

All other locations

Order must be received by 7 PM EST on 12/18/12

freeship Coupon Offer

We are excited about our free shipping offer.  Free shipping applies when your purchase subtotal is greater than $100 (total product costs before shipping and taxes). Coupon code "freeship" must be used during checkout to activate the offer. Weight restrictions and carrier fees as described below still apply.  Note that the free shipping discount is based on standard shipping.  Shipping discounts on orders to HI and AK  are capped due to higher shipping costs to those areas. In the event that an order falls below the required minimum dollar amount (such as when a product is returned), the coupon value will be deducted from any refund.

EXCLUSIONS: Normal shipping costs will be assessed on orders using express shipping.  Other promotion codes can not be used with the free ship offer. Coupon maximum value is $10.00.

Shipping Information:

GregRobert Enterprises, LLC. (parent company of this online store)-- strives to achieve the lowest possible shipping prices for you. Your order will ship using FedEx.  Shipping charge starts at approximately $8.00 in the continental US and increases with weight. Shipping calculations are based on the actual weight of the item for most products. Carriers do apply surcharges/fees based on product size for some items. Shipping totals are always listed for your review prior to order completion. Charges are described as follows:

We will process your order the day we receive it. Orders typically ship in 1 to 3 business days. You will normally get your order in 3 - 7 business days. Some items will take longer. Most products are in stock. If a product is not in stock, the site will NOT allow you to place it in your cart, but you may sign up for an alert to notify you when stock has been replenished . A valid shipping address is required. We can not ship to POB or military APO address. Customers that enter a Post Office Box, APO or an invalid address for shipping are responsible for additional return or change of address charges that may occur.
Refused Shipments: If a shipment is refused the customer is responsible for return shipping charges and a 15% restocking fee.

What can delay my order?
In the case of larger monetary value orders it may be necessary for us to contact you for order authentication if the billing and shipping addresses are different. In these cases there can be a delay in the shipment of the order.

Shipping Calculator

Weight in Cart:

  (in pounds)

Zip Code:

  (zip code where products are shipped)


Return Policy:

Your Satisfaction is Paramount: 
Our policy is to accept returns for any reason. Returns must be received within 30 days of delivery. Items received after 30 days will not be issued a refund. 

How to Order:

Placing Your First Order
Placing an order with GregRobert Stores ( www.backyardstyle.com, www.pet-dog-cat-supply-store.com, www.shanestack.com, www.rabbitmart.com, www.rachelsrobin.com) is easy. There's no need to create an account first. You will have done that once you've placed your first order online. 

Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches on the side navigation bar of each page. When you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from one of GregRobert stores, click the "Order" button on the item's product information page.  Once you've added an item to your shopping cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking "Cart Details" at the top of every page of our Web site.


Track your order
Type your order number in the box below, and click "Track".  This will display a link to track your package on the carrier website. Please note: It can take up to 24 hours for the tracking number to appear.

Order Number:
 





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Family Owned / Family Values