We do not offer a mail-order catalog at this time. Because of our large, dynamic inventory, we cannot guarantee that pricing and product availability will remain the same for very long.
|SHIPPING INFORMATION||PRODUCT INFO||PHONE ORDERING||RETURNS & EXCHANGES||ORDER INQUIRY|
|For detailed information on arrival dates, costs and carriers - please read our shipping policy. If any part of your order cannot be shipped in this time period, you will be notified via the email address you have specified during checkout.||We want to answer your questions regarding the products we carry! Please use our Product Inquiry Form to ask us a question. On each product page, you will see the question ICON (above). Clicking on this allows you to ask us questions as you browse.||
place an order toll-free by calling: .
use this number for ordering purposes only.
offices are located in Michigan:
need to return a product - please read our return
policy posted here. We must issue you a return authorization
number before any products are returned.
cannot be received at our PO Box. You will need a return
authorization number and they must be returned to the
here to request a return authorization number
time, you may view the status of your order by
Not Received Yet
There may be a few reasons that you are having
difficulty placing items in the cart: Our shop relies on temporary cookies that only stay on your computer for the length of time you are on our site, which we call a session.
These cookies aid us in remembering what goes into your shopping cart as you browse through different areas.
To turn your cookies on:
When I checked with my bank, your company authorized my card 2 times. Each time you attempt an online transaction, your credit card will be authorized for the funds - if your bank accepts the transaction. As mentioned above, for your security - we will decline the transaction after bank authorization if your billing address does not match. An authorization is not a debit of funds. Another words, your bank may have authorized us 2 times, but only debited the funds one time. Therefore, we have only charged your card one time.
We are sorry, but GregRobert Enterprises, LLC (owners of this store) does not produce a print catalog. Information presented here is dynamic, and committing it to print removes one of the most important parts of the internet ordering experience - access to absolutely current information.
You can still order a favorite product, even though you don't find it online. We like to offer new or seasonal products, and sometimes not every product available is listed online. If you don't see what you're looking for, please CLICK HERE to contact us and we will put it online if we carry it! Don't forget to put the name of the product in the form and the manufacturer / model number if possible.
If you have ordered with Google Checkout, you need to login here to view all order information. You can find out the status of your order any time by reviewing the "Order Information History" link in your account section when you are logged in. If you used the standard checkout, click on the order number you're interested in to determine the status of that order. Alternatively - you may contact us using the order inquiry form.
Our inventory is updated regularly and when an item is out of stock the Add-To-Cart button will not allow you to place the item in your cart. Likewise, if you attempt to order more of an item than we have in stock, the system will prevent you from doing so and will advise you of the actual number available. Occasionally human error or multiple orders occurring at the same time may cause this process to be inaccurate, but that is not common. If that happens, we will notify you of the shortage, and give you the opportunity to direct us regarding backordering. You will not have to pay any additional shipping for backorders.
Many email companies will block emails that are sent from a "server" rather than an email account. The reason that they do this is because most of the SPAM received is sent through a server. Unfortunately, this blocks many legitimate emails, also.
If you do not receive our order confirmation e-mail, please check the following:
Check to make sure that your spam filters have not blocked e-mails from firstname.lastname@example.org or email@example.com from entering your mailbox (depending on how your spam filter works).
Check to make sure that the e-mail address that you used to create your account is spelled correctly. If it was not spelled correctly our order confirmation e-mail was sent to the misspelled e-mail address.
Once your order has been shipped, you will receive a shipping confirmation e-mail the following morning with applicable tracking numbers. If you do not receive this e-mail within the estimated processing time, please check your e-mail spam filter as noted above.
We use two highly reputable credit card processing companies - Skipjack and Google Checkout -- both of which industry leaders. If you are using our standard checkout process (through Skipjack), we require that an address match occurs as well as your name and valid card number. If your card was declined, it most likely means that the address you typed in is not the exact address that shows up on your monthly billing statement. Verify your billing address and try again.If you ordered with Google Checkout and received a notification that your credit card was declined, there will be a reason and corresponding explanation in the email you receive from Google.
The best way to hear of our latest promotions is to subscribe to our eNewsletter alerts.
To update your email address, please take the following steps: (your internet browser must be set to accept cookies):
At this time, we accept Visa, MasterCard or Money orders. Customers using Google Checkout can use Visa, MasterCard, American Express or Discover. We do not accept cash or checks.
Our experienced customer service staff can be reached online by using forms specific to your questions
You can redeem a special discount or offer by entering the provided Promotion Code, Gift Certificate Code or Electronic Coupon during checkout.
In most cases, your order will be shipped from Michigan, Pennsylvania or Colorado. In a small percentage of cases, your product(s) may be shipped direct from the manufacturer. In this case - there will be NO additional shipping fees or shipping delays and you will be notified upon checkout.
Tracking your order is very easy with GregRobert. Please use this link: Order Tracking. (Make sure that you enable popup's if you have a popup blocker on your browser) Type in your order number and a tracking number will appear with a direct link to FedEX where you can follow where your order(s) are.
GregRobert Enterprises, Inc. solely does mail order, catalog and online sales.